I contacted Zen Promotional last week via email to enquire about a quote for cloth badges/patches. I also contacted several other companies who offered this service as well. Zen Promotional responded within hours of my request with a return email and a phone call. The phone call was very unexpected, but a pleasant surprise. I have found this company, and in particular Paul, a pleasure to deal with, they are extremely proactive and efficient. Nothing was too much trouble for them. I would highly recommend Zen Promotional to anyone! Don't waste your time with other companies, I'm still waiting to hear from them.